Tips For Introducing Your New Chiropractic Billing System to Patients
By Frank Gordon
You finally made the decision to purchase a new billing system for your chiropractic practice and you’ve done all the right things- researched and picked the right vendor, converted correctly from your old methods to the new system, and made sure your staff got proper training. You’re happy that your change to the new billing system is a great success- or is it?
Succeeding with a new billing system is more than all the “right things” we just mentioned because a new billing system will not be a true success unless your patients are happy with the new system and what it means to them every time they visit your office or receive information from you in the mail.
Here’s some tips for making sure patients perceive that the new billing system was a positive change for them in dealing with you.
Implementing a new system is about improving profitability and having a more efficient practice but it is also about improving the service you provide to your patients. Don’t forget about your patients- the lifeblood of your business.
1. Involve Your Patients Before Implementing A New System- Let your patients know that you are considering purchasing a new billing system in order to improve your practice and the level of service you are providing to them. Ask them what areas they think you should improve on in terms of specific named functions such as billing and patient scheduling. Ask for specific suggestions. Just the fact that you are asking for their ideas will enhance their image of you and your practice. In addition, you will be surprised at the usefulness of the feedback you receive. Periodically surveying your patients is always a good idea.
2. Pre-Announce the System to Patients Before You “Go Live” With It- Most people don’t like change because they are used to the way things are- even if the change is an improvement’ therefore, before you go “live” you should mail all of your patients explaining the change that is taking place and that the change is being made to both make your practice more efficient and provide an improved level of service to them. Tell them that the new system was selected for many reasons including feedback you received from them from the patient survey you conducted. It is also advisable that during the first month of the new system you hand out information similar to the letter you mailed for those who did not read the letter.
3. Post Implementation Survey- After your billing system has been operating for a few months, consider resurveying your patients to get feedback about the change to the new system. Such a survey may result in you identifying areas where your office procedures and/or the system should be modified to be more efficient and/or patient friendly. There are often cases where your patients will provide feedback you may be totally unaware of.
Implementing a new system is about improving profitability and having a more efficient practice but it is also about improving the service you provide to your patients. Don’t forget about your patients - the lifeblood of your business.
Billing Precision, LLC, is a leading-edge chiropractic office profitability management solution. Its all-in-one Internet-based system includes accountable and transparent billing service, state-of-art touch-screen SOAP notes, advanced patient scheduling, and real-time monitoring for compliance and audit exposure. Billing Precision’s unique value stems from its ability to level the playing field with payers and get chiropractors paid in full and on time by capitalizing on modern Internet technology and billing network effect. More at http://www.chiropracticbillingprecision.com
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Posted: July 3rd, 2009 under Insurance Billing, Billing News, Chiropractic Billing.
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